At Oppzer Ltd, we are committed to providing a secure, transparent, and customer-friendly shopping experience. This policy explains how we handle order issues, disputes, and chargebacks to ensure your concerns are resolved quickly and fairly.

Contact Us First
Before contacting your bank or card provider, please reach out to our support team. Most issues can be resolved immediately without a formal chargeback. Contact us at support@oppzerltd.uk or via our website’s Contact Page for faster resolution.

Order Issues

• Delayed Delivery: If your order hasn’t arrived within the estimated delivery time in our Shipping Policy, contact us. We will track your order or arrange a replacement.

• Damaged or Incorrect Items: Send a photo and description to support@oppzerltd.uk We will offer a replacement or full refund

• Refund Requests: Follow our Refund & Return Policy. Our team will guide you through the process.

Chargeback Policy
We aim to resolve all issues directly with our customers. Filing a chargeback without contacting us first is discouraged, as most problems can be fixed quickly by working together.

Fraudulent Chargebacks
Filing a chargeback for an item you received, or falsely claiming an item is defective, is illegal and may lead to legal action. Always contact us first we can usually resolve any issue without a bank dispute.

Contact Information

Company Name: Oppzer Ltd

Business Email: support@oppzerltd.uk

Business Number: +44 7453 597826

Business Number For USA Customers: +1 (934) 202-5645

Business Hours: 9:00 AM to 5:00 PM (Monday to Friday)

Live Chat: Click the “Chat” icon in the bottom right corner to begin a conversation.

Business Address: Office 708, 85 Dunstall Hill, Wolverhampton, WV6 0SR, United Kingdom

Thank you for choosing Oppzer Ltd. We are here to provide reliable support and a smooth shopping experience.